Privacy Policy

Last updated: August 12, 2025

At VORTUNERS, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our text expansion and snippet management service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, name (optional), password (encrypted)
• Snippet Content: Text snippets, shortcuts, and templates you create
• Settings: Your preferences and configuration settings
• Support Communications: Messages you send to our support team

1.2 Information Collected Automatically

• Usage Data: How you interact with our service (anonymized)
• Device Information: Browser type, operating system, IP address
• Performance Data: Service performance and error reports
• Extension Data: Chrome extension usage statistics (anonymized)

Data Type	Purpose	Retention Period
Account Information	Service provision, authentication	Until account deletion
Snippet Content	Core service functionality	Until you delete or account closure
Usage Analytics	Service improvement	24 months (anonymized)
Support Communications	Customer support	3 years

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve VORTUNERS
• Account Management: To manage your account and provide customer support
• Synchronization: To sync your snippets across devices
• Communication: To send important service updates and notifications
• Analytics: To understand usage patterns and improve our service
• Security: To detect and prevent fraud and security issues

3. Data Storage and Security

3.1 Data Encryption

All your snippet content is encrypted both in transit and at rest using industry-standard encryption protocols (AES-256).

3.2 Data Location

Your data is stored securely on Firebase (Google Cloud Platform) servers, which comply with international security standards including SOC 2 Type II and ISO 27001.

3.3 Access Controls

Access to your data is strictly limited to authorized personnel and only for the purposes of providing and improving our service.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our service:

• Firebase/Google Cloud: Database and hosting services
• Payment Processors: For processing subscription payments (Stripe, PayPal)
• Analytics Services: For understanding service usage (anonymized data only)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights and safety of VORTUNERS, our users, or others.

5. Your Rights and Choices

5.1 Data Access and Portability

You can access and export all your snippet data through our dashboard at any time.

5.2 Data Correction

You can update your account information and snippet content through the VORTUNERS dashboard.

5.3 Data Deletion

You can delete individual snippets or your entire account. Upon account deletion, all your data is permanently removed within 30 days.

5.4 Marketing Communications

You can opt out of marketing emails at any time using the unsubscribe link in our emails.

6. Cookies and Tracking

We use minimal cookies for essential service functionality:

• Authentication Cookies: To keep you logged in
• Preference Cookies: To remember your settings
• Analytics Cookies: To understand service usage (anonymized)

You can control cookies through your browser settings, but disabling them may affect service functionality.

7. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

8. Data Retention

We retain your data only as long as necessary to provide our service and comply with legal obligations:

• Active accounts: Data retained until account deletion
• Inactive accounts: Data deleted after 2 years of inactivity
• Deleted accounts: Data permanently removed within 30 days
• Backup data: Removed within 90 days of account deletion

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Privacy Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice in our service

Your continued use of VORTUNERS after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Information for Privacy Matters

12. Regional Privacy Rights

12.1 GDPR Rights (EU/EEA Users)

If you are located in the EU/EEA, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

12.2 CCPA Rights (California Users)

If you are a California resident, you have rights under CCPA including the right to know, delete, and opt-out of the sale of personal information.

We are committed to protecting your privacy and maintaining transparency about our data practices. If you have any concerns, please don't hesitate to contact us.